Frequently Asked Questions

Browse the FAQ below or use the search bar to find a specific answer. For step-by-step troubleshooting, see Common Questions.

Getting Started

How do I install BatchCard?

Go to the Shopify App Store, search for BatchCard, and click Install. The app works inside your Shopify admin. No separate account or login required. See the Installation guide for full steps.

How much does it cost?

BatchCard has four plans: Free ($0/mo, 25 cards), Starter ($4.99/mo, 500 cards), Pro ($9.99/mo, 2,500 cards), and Business ($24.99/mo, unlimited). All plans use flat pricing with no percentage fees. See pricing for details.

Is there a free plan?

Yes. The Free plan includes 25 gift cards per month with bulk creation, CSV export, custom code prefixes, and full code capture. No credit card required. No time limit. File import (CSV/XLSX) requires a Starter plan or higher.

Features

What's the maximum number of gift cards per batch?

This depends on your plan. Free allows 25 per month, Starter allows 500, Pro allows 2,500, and Business is unlimited. A single batch can use your full monthly allowance. See Plan Limits.

Can I import from Excel?

Yes. BatchCard accepts both CSV and XLSX (Excel) files. Upload your .xlsx file directly on the Create Batch page. No need to convert to CSV first. See the import guide for the full walkthrough.

Can I import from Google Sheets or a URL?

Yes, on the Business plan. Paste a public Google Sheets, Dropbox, OneDrive, or SharePoint link into the URL import field on the Create Batch page. The file must be publicly accessible. See importing spreadsheets for setup steps. Direct file upload is available on all import plans (Starter, Pro, Business).

What columns does the import support?

BatchCard supports 10 columns: Value (required), Code Prefix, Code Suffix, Recipient Email, First Name, Last Name, Message, Expiration Date, Note, and Tags. Only Value is required. The app auto-maps common column name variations, so headers like "Amount" or "Price" are recognized as "Value" automatically. See the format reference for full details.

Can I customize gift card codes?

Yes. You can add a custom prefix to gift card codes (for example, HOLIDAY or VIP). The prefix appears at the beginning of each code. Set the prefix in the batch creation form or use the code_prefix column in your CSV. See Using Custom Prefixes.

Can I schedule deliveries?

Yes, on the Pro plan and above. You can schedule gift card delivery emails for a specific date and time. See Scheduling Delivery.

Billing

How does billing work?

BatchCard uses Shopify's built-in billing system. You pay through the same payment method as your Shopify subscription. Charges appear on your Shopify invoice. No separate payment setup needed.

Can I switch plans?

Yes. Upgrade or downgrade anytime from the BatchCard settings page. Upgrades take effect immediately. Downgrades take effect at the start of the next billing cycle. See Plan Limits.

What happens when I cancel?

If you downgrade to the Free plan, your existing gift cards and batches are preserved. Your monthly limit changes to 25 cards. If you uninstall the app, your gift cards remain in Shopify as native gift cards.

Do you charge percentage fees?

No. BatchCard uses flat monthly pricing. You pay the same amount whether you create $500 or $500,000 in gift cards. No percentage fees, no per-card fees, no hidden charges.

Security and Data

Is my data secure?

Yes. BatchCard runs inside the Shopify platform and follows Shopify's security requirements for embedded apps. Data is transmitted over HTTPS and stored securely. BatchCard only accesses the Shopify data it needs to function (gift cards, customers for email delivery, and store settings).

What data does BatchCard access?

BatchCard accesses:

• Gift cards -- to create and manage gift cards
• Customers -- to deliver gift card codes via email (Starter plan and above)
• Store settings -- to read your currency and timezone

BatchCard does not access your orders, products, analytics, or financial data.

How long is data retained?

Gift card and batch data is retained in BatchCard as long as the app is installed. If you uninstall BatchCard, your data is deleted within 30 days. Gift cards themselves remain in Shopify.

Can I export my data?

Yes. You can export gift card codes and batch details as CSV files at any time from the BatchCard dashboard. This is available on all plans, including Free. See Exporting Codes.

Limits

What are the plan limits?

Each plan has a monthly gift card creation limit: Free (25), Starter (500), Pro (2,500), Business (unlimited). The limit resets at the start of each billing cycle. See Plan Limits for the full comparison.

What happens if I hit my monthly limit?

New batch creation is blocked until the next billing cycle. Your existing gift cards and batches are not affected. You can upgrade your plan at any time for a higher limit.

Can I buy additional capacity?

Not as a one-time purchase. To increase your monthly limit, upgrade to a higher plan. The Business plan offers unlimited gift card creation for $24.99/mo.