Common Questions
Quick answers to questions merchants ask most often.
Can I edit gift cards after creation?
No. Once a gift card is created in Shopify, the code and initial value cannot be changed. This is a Shopify limitation, not a BatchCard restriction.
You can adjust a gift card's balance in your Shopify admin (for example, to add or remove credit), but the original code stays the same.
If you need to fix a mistake, disable the incorrect gift card in Shopify and create a new one.
What happens if I downgrade my plan?
Your existing gift cards and batches are preserved. Nothing is deleted.
The lower plan's limits take effect on the next billing cycle. Features not included in the lower plan (such as email delivery on the Free plan, or scheduled delivery on the Starter plan) become unavailable for new batches.
See Plan Limits for a full feature comparison.
Can I delete a batch?
You can delete Draft batches that have not been submitted.
Completed batches cannot be deleted because the gift cards already exist in Shopify. You can archive completed batches to remove them from your main dashboard view. Archived batches are still accessible in the archive section.
See Managing Batches for details on organizing your batches.
Is there an API?
Not currently. BatchCard operates through the Shopify admin interface. There is no external API for batch creation or management.
If you need to create gift cards programmatically, you can prepare a CSV file from your own systems and import it through the BatchCard interface.
Do gift cards expire?
This depends on your Shopify store settings, not BatchCard. Shopify allows you to set gift card expiration policies at the store level.
When importing via CSV, you can set an expiration_date for individual cards. If you leave the field blank, the card follows your store's default expiration policy.
Some regions have laws that prohibit or limit gift card expiration. Check your local regulations before setting expiration dates.
Can I use BatchCard with multiple Shopify stores?
Yes, but each store requires a separate BatchCard installation. Install the app from the Shopify App Store on each store individually. Plans and billing are per store.
Where are my gift card codes stored?
Gift card codes are stored in two places:
- Shopify -- as native Shopify gift cards, visible in your Shopify admin under Products > Gift cards.
- BatchCard -- in your batch details, where you can view and export codes at any time.
Shopify only shows the last four characters of each code after creation. BatchCard captures the full code at the moment Shopify generates it, so you always have access to the complete code.
What payment methods are accepted?
BatchCard billing is handled through Shopify's built-in billing system. You pay for BatchCard through the same payment method you use for your Shopify subscription. No separate payment setup is needed.
Can I cancel anytime?
Yes. You can downgrade to the Free plan or uninstall BatchCard at any time from your Shopify admin. There are no cancellation fees or long-term contracts.
If you uninstall the app, your gift cards remain in Shopify. They are native Shopify gift cards and are not affected by removing BatchCard.
Related
- Plan Limits -- full comparison of plans and features
- Pricing -- current plan pricing
- Managing Batches -- batch organization and archiving
- FAQ -- more frequently asked questions organized by category
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